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Phone dies at 20%- Galaxy S7 edge

Member

I have the Galaxy S7 edge. Once my phone gets around 20% battery you can literally count down with the phone 19, 18, 17 within ten seconds my phone is dead. I have tried seeing if there were any new updates that needed to take place.

Any help is handy! Thank you in advance

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Re: Phone dies at 20%- Galaxy S7 edge

Customer Support

joanuss-

Oh my goodness, that definitely sounds frustrating. I want to make sure that you get 100% of your battery life. Let's figure this out together. How long has this been happening? Around the time this started, do you remember making any changes to your device (new applications, new updates, etc)?

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Re: Phone dies at 20%- Galaxy S7 edge

Member

This has been going on for almost two weeks. I didn't have any updates on my phone. I update some apps periodically but I don't remember any around the time it started. Yesterday my phone was at 50 percent battery and when I got an important call my phone restarted itself. It is very frustrating

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Re: Phone dies at 20%- Galaxy S7 edge

Sr. Member

When you go into settings-battery-battery usage what does it say in there that is using most of the battery?