Phone battery and restarting
nothanks69247
Newbie

My phone sometimes makes it down to 1% or 2% before turning off, but sometimes it is 25% and decides to restart until I plug it in.

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Re: Phone battery and restarting
kathy65793
Master - Level 1

Have you updated the phone recently and how old is the battery?

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Re: Phone battery and restarting
vzw_customer_support
Customer Service Rep

nothanks69247, 

Having a reliable battery is important. This is not the experience we want you to have. Have you recently completed any new software updates or downloaded a new app? What are you doing on the phone when it shuts off? Are you using the original battery and charger? 

EricaC_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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