Bob-Helen, we want your phone to be able to charge for you. Samsung has a few suggestions to help correct this issue. Have you ensured that the phone’s charging port is free of lint or debris? Has your phone made contact with liquid or high moisture? Have you removed and then reinstalled the battery? StevenG_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!