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Notifications not showing in AOD

Novice

Long story short, my 1st Galaxy S7 Edge was purchased 2 weeks after launch last year.  Text and call notification icons both show in always on display (AOD) for that phone. This past December I upgraded my son's S7 to and S7 Edge with a deal they had going. This newer phone refuses to show notification icons in the AOD. I've tried Samsung Messages, Verizon Message+ and Textra. Checked every setting possible, turned on and off multiple times, and I still will not see a text envelope or phone icon in my Always On Display. One last note, co-worked of mine got his S7 Edge as a Note replacement, so he got it back in September and has same issue. No notifications. Anyone know of a fix for this?

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Re: Notifications not showing in AOD

Expert

Are you looking in those specific applications' settings or the phone settings?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Notifications not showing in AOD

Novice

I have gone through all my phone settings as well as individual app settings.  Have turned notifications on, off and back on again.  It's weird that in 2 newer phones that these are gone, yet in the older phone they are still there.  No reason as to why they won't show up.

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Re: Notifications not showing in AOD

Customer Support

We understand how convenient this was. Let's see what may have happened. Does the 2 phones have different software versions?



AnthonyM_VZW
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