Highlighted

New update

Member

Since this update i cant open Google Play Store. Just get an error message. No issues with other apps and Google says not their problem.

Labels (1)
0 Likes
Highlighted

Re: New update

Sr. Member

Navigate to Settings > Apps > App Manager.

From there, try the following steps, and re-test the Play Stoe after each one.

1. Press the three dots on the top-right, select Reset app preferences.

2. Select Google Play Store from your list of apps, go to Storage, and clear Cached Data (you may have two entries for play store. If so try both).

3. Select Google Play Store from your list of apps, go to Storage, and clear Storage (you may have two entries for play store. If so try both).

4. I still not working, check for Google Play Services int he app list and do the same.

5. Try signing out of and back into your Google account in Settings.

 

One of those steps should resolve.

0 Likes