New S4 camera does not work even after factory reset
MHP730
Newbie

I have had my S4 for a month.  The main attraction which convinced me to go with the S4 does not work!  I have waited, hoping it was a bug which would be corrected with the latest update...wrong!  I have done EVERYTHING I could find online to do!  Is this a hardware/factory defect? 

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Re: New S4 camera does not work even after factory reset
joonhyuk
Contributor - Level 1

Have you registered your device through Samsung's website? They provide warranty service and your phone does qualify due to it being only a month old. They have a 12 month warranty on any device. It's pretty easy to do. Just copy down your IMEI number and register the phone. Then contact their customer support and go from there. Better off getting it fixed than receiving a refurbished, used phone from Verizon.@

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Re: New S4 camera does not work even after factory reset
vzw_customer_support
Customer Service Rep

Oh no! I know how important it is to have a working camera MHP730. I apologize for the problems you've had so far. Let's work on this. What's the specific problem with the camera. We need as many details as possible.

AdaS_VZW
Follow us on Twitter at @VZWSupport 

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