Re: NG6 Update is Very Unstable
zombieNinja
Enthusiast - Level 1

This is why I'm still on MK2.. one of the most stable and efficient builds.

0 Likes
Re: NG6 Update is Very Unstable
lmb02
Enthusiast - Level 2

Mister_Grumpy,

Except that the problem happens on phones that have been given a Factory reset, or multiple factory resets.  That is as stock as it will get, and it still reboots randomly.

So you can't blame 3rd party apps when the rebooting phones have no 3rd party apps on them.

And you don't keep rolling out defective software, as Verizon continues to do, over two weeks after people started reporting problems with NG6.

Re: NG6 Update is Very Unstable
stef7
Master - Level 2

Wouldn't it be interesting to know the extent of the regression testing? To see their test plans and results?

Imagine however, that there are plenty of people that took the update and didn't have an issue. And there is a population that took the update, had an issue, and it was solved with an FDR.

So how many units would one have to test to have the proper confidence? I don't know the answer to that.

Nor do I understand why they'd want to continue to roll out an update with mounting numbers of people having issues.

Re: Re: NG6 Update is Very Unstable
jrh4054
Specialist - Level 3

Mister_Grumpy, I agree that some apps can cause problems with system updates.  However, the issue with the NG6 isn't related to installed apps.  I have read posts indicating the authors have found the re-boot problem to be caused by bad code in the update.

Re: Re: NG6 Update is Very Unstable
sherm6998
Enthusiast - Level 1

My phone began randomly rebooting as soon as the NG6 update completed. I dealt with it for a couple days before I called Verizon. I was told to boot in safe mode to see if it continued. It did continue rebooting while in safe mode. I then backed up my phone with Kies and then did a factory data reset (Oct. 30th) By that evening the phone was rebooting again so I reinstalled all of my apps. As of right now I have 8 reboots since doing the FDR. My phone now only registers incoming calls about 50% of the time. Once in a while my phone will reboot when I try to answer the phone. The reboots mostly happen when the screen shuts of when going into stand bye. It also freezes after entering my lock code.

What is Verizon going to do to help those of us who are having our service interrupted because of this update?

Re: NG6 Update is Very Unstable
lmb02
Enthusiast - Level 2

What will they do?  Stall, have "support people" who are totally clueless (read the topics, Verizon, so you at least look like you care), and recommend the Level 1 canned responses that have proven ineffective to most victims.

Oh, yes, keep pushing out the defective NG6 so more customers have unreliable phones.

Re: NG6 Update is Very Unstable
lmb02
Enthusiast - Level 2

What will they do?  Stall, have "support people" who are totally clueless (read the topics, Verizon, so you at least look like you care), and recommend the Level 1 canned responses that have proven ineffective to most victims.

Oh, yes, keep pushing out the defective NG6 so more customers have unreliable phones.

0 Likes
Re: NG6 Update is Very Unstable
JGG2
Enthusiast - Level 3

My phone won't come out of sleep for minutes when trying to use it since the update.  This morning, it won't wake up at all. Battery pulled to restart.  Phone wakes up then reboots on its own.  Wakes up again, can't find my wifi signal (the router is literally three feet away).  Such a great way to start my day.

Thanks for another failed update VZ.

Re: NG6 Update is Very Unstable
stef7
Master - Level 2

Start with the Latest Reply in this thread and work back a few posts till you find instructions on running the Repair Assistant. People are getting NG6 on their devices successfully and without rooting.

Verizon NG6 Update: Multiple random reboots?

0 Likes
Re: NG6 Update is Very Unstable
jberry003
Newbie

stef7 Thanks for the link, but when I click it, I get

UNAUTHORIZED:

Access to this place or content is restricted. If you think this is a mistake, please contact your administrator or the person who directed you here.


cc: Kathleen

0 Likes