My phone keeps shutting off
NKATZENB
Newbie

My Samsung Galaxy 4 started having trouble it just shuts off on it's own All  The time.  Yesterday I could not keep it on unless it was plugged in.  I turn it on and it turns off I turn it back on and it shuts off.

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Re: My phone keeps shutting off
vzw_customer_support
Customer Service Rep

Hello KATZENB,


I rely on my phone every day and would be concerned too if it was powering off on its own. When did this first begin to happen? Does it stay on when you have the power cable plugged in? Do you get any error messages?


ChristopherM_VZW
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