My phone is turning off when i get a text. Disnt start doing this until after mist recent update.

Member

My phone recently starting turning off whenever I get a text.  Not always or with any certain contact.  Only started after update a few days ago. I will get my text alert sound, I will look at phone and itches shut down to the Verizon screen then turns back on.

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Re: My phone is turning off when i get a text. Disnt start doing this until after mist recent update.

Customer Support

Bdobdon4,

This isn't the messaging experience we want you to have. Let's get to work. Which messaging app are you using? Are all of your apps up to date?

KatiM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: My phone is turning off when i get a text. Disnt start doing this until after mist recent update.

Member

My apps arevup to date.  I use message plus. Thanks

Sent from my Verizon, Samsung Galaxy smartphone

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Re: My phone is turning off when i get a text. Disnt start doing this until after mist recent update.

Customer Support

Wow! This is definitely an unusual one. Thanks for checking on the app updates. Let's keep working on this. What is the make and model of your device?

AnthonyM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: My phone is turning off when i get a text. Disnt start doing this until after mist recent update.

Member

Samsung galaxy edge 6plus. Not sure if it helps any but when it happens I will hear my text sound then a screeching sound as it cuts off. (Think dial up internet)

Sent from my Verizon, Samsung Galaxy smartphone

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