My phone doesnt screen rotate after dec 6 security patch.
MBA5830
Newbie

Anyone else have this issue?  any solutions?

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Re: My phone doesnt screen rotate after dec 6 security patch.
kathy65793
Master - Level 1

Have you cleared the cache partition in recovery booting ?

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Re: My phone doesnt screen rotate after dec 6 security patch.
MBA5830
Newbie

Just tried that.  it works for a bit then stops.  I don't run a lot of apps.   didn't have issue before the patch

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Re: My phone doesnt screen rotate after dec 6 security patch.
vzw_customer_support
Customer Service Rep

MBA5830, I am sorry to learn that the phone’s screen is not rotating as it should. We always want you to have a fully functioning phone. Thank you for trying to clear the cache partition. At the top of the phone from the notification panel please check to see if the screen rotation is turned on. If not please turn that on and test.


If that does not work please try the following http://vz.to/2cp7E46. Once the phone is in Safe Mode please try the screen rotation. Keep us posted on how this goes.


TionnaB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: My phone doesnt screen rotate after dec 6 security patch.
sox02
Enthusiast - Level 2

This started happening to my on my S5 after updating to 5.1 last December. There is no fix and no one seems to care.

Re: My phone doesnt screen rotate after dec 6 security patch.
kathy65793
Master - Level 1

Have you done a backup  smart switch- kies or what ever you use to backup your phone and do a factory reset?

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Re: My phone doesnt screen rotate after dec 6 security patch.
bearone21
Legend

it's only dec 10th, several days left in the month.

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Re: My phone doesnt screen rotate after dec 6 security patch.
vzw_customer_support
Customer Service Rep

sox02,

If my screen stopped rotating like that, I'd be concerned as well. We absolutely care and want to ensure that you have a properly working phone at all times. Does the screen rotate while in Safe Mode? If you aren't sure, let's test that out. Here's how to put your phone into Safe Mode http://vz.to/1PU2YA7 Please give that a try and let us know if you continue to have issues.


ErinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: My phone doesnt screen rotate after dec 6 security patch.
Brownian_Motion
Enthusiast - Level 3

Rotate works for ONLY A FEW MINUTES, EVEN IN SAFE MODE.

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Re: My phone doesnt screen rotate after dec 6 security patch.
Brownian_Motion
Enthusiast - Level 3

Ok, I  have FACTORY RESET MY PHONE NOW...

TWICE.

GET THAT?  TWICE!!!

MADE SURE I DID -NOT- ALLOW -ANY- APPS TO RESTORE!

VIRGIN INSTALL OF ---SOME--- NOT ALL OF MY APPS.

GUESS WHAT?

(YOU ONLY GET -ONE- TRY)

DO YOU THINK MY SCREEN ROTATION STAYS WORKING AFTER LOOSING ALL MY SETTINGS??

LITERALLY SPENDING ==HOURS== MESSING WITH THIS??

... TICK  ... TICK .... TICK...

BZZZZZZTT!!!  WRONG ANSWER!!!

NO!

IT WORKS UNTIL THE PHONE GOES INTO HIBERNATE!

AFTER A 'POWER OFF' (HIBERNATE) OR TWO, ---NO---SCREEN--ROTATION--

ALL ACCELEROMETER AND INCLINOMETER FUNCTIONS ARE -------GONE-----

HEY!

VERIZON!!

ROLL BACK THE [removed] PATCHES UNTIL YOU GET THEM DEBUGGED!

Profanity removed as required by the Verizon Wireless Terms of Service

Message Edited by Verizon Moderator

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