My dialing screen is stuck in the Auto mode or something.

[George38401]

My dialing screen is suppose to look like the first screen shot taken from the link below, but it looks like the the other screenshot. Last night I called the Verzion's tech support for help. She went to a lot of trouble but could not fix it, and finely talked me into thinking it always like that. I looked it up in the support page she sent me and found it was suppose to to look.

http://asurion-verizon.siiguides.com/us/en/samsung-galaxy-s-5-2507/articles/adjusting-the-volume-dur...

This morning they called me to take a survey about how my support call went. I could not find the key pad to respond.

What am I to do to fix this problem??

>>Personal information removed from attachments to comply with the Verizon Wireless Terms of Service<<

Message was edited by: Verizon Moderator

[vzw_customer_support]

Let's get back your touch tones, George38401! Did this start after installing a new application or update? Try clearing the cache of the Phone application through Settings>Application Manager>All>Phone or Dialer>Clear cache and/or data. Please keep me updated on the status!

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

[dccsb]

Go under manage applications and clear the cache and data in the car mode application.