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My contacts on the phone are gone
smudgie1092
Newbie
‎02-03-2014 06:01 PM

Hello

My contacts are not there.  The past numbers are there but the associated names are not.  It is telling me that the messaging is not working and that contacts cant be found.  What do I do.  I can't make a phone call.

thanks

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Re: My contacts on the phone are gone
stoproundingoffminute
Contributor - Level 1
‎02-03-2014 06:09 PM

First off what phone is it?

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Re: My contacts on the phone are gone
bearone21
Legend
‎02-03-2014 07:43 PM

if contacts are in gmail, check "sync" contacts.

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Re: My contacts on the phone are gone
Jakeman1
Master - Level 1
‎02-03-2014 09:23 PM

Most likely they are stored in Backup Assistant as Verizon sets that to the default which is a disaster.

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Re: My contacts on the phone are gone
vzw_customer_support
Customer Service Rep
‎02-05-2014 06:35 PM

Let's find your contacts smudgie1092! What was the last action taken on your phone before the issue? Did you install an application that required access to your address book? Did you do make any changes to the address book settings? I understand that you have a Galaxy S3; did you have Backup Assistant or Verizon Cloud enabled before the contacts went missing? If so, please login to your My Verizon account and confirm that all your contacts are saved online.

AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

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