My S7 will Not do File transfer to my windows 10 PC. USB Device not supported error. Can this be fixed?

JOEANY
Member

​My S7 will Not do File transfer to my windows 10 PC. USB Device not supported error. Can this be fixed?

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Re: My S7 will Not do File transfer to my windows 10 PC. USB Device not supported error. Can this be fixed?

tikibar1
Sr. Leader

Have you tried a different USB cable?  Have you tried a different USB port?  Have you tried turning off the phone and attempting to connect again?  I'm assuming you've been able to transfer files before, or not?

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Re: My S7 will Not do File transfer to my windows 10 PC. USB Device not supported error. Can this be fixed?

Salisbury
Sr. Member

Hi JOEANY, tikibar1 has pointed out some good suggestions with the iPhone not being recognized via the USB port. Is this something that has been a persistent problem as mentioned?

Windows 10 has been the best operating system with working with smartphones compared to the earlier operating systems. Sometimes when plugging an iPhone into a USB port, before starting the computer, and then starting the computer you'll find that the iPhone doesn't get recognized. Because the operating system wasn't fully loaded along with the drivers before hand.

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Re: My S7 will Not do File transfer to my windows 10 PC. USB Device not supported error. Can this be fixed?

Tidbits
Sr. Leader

Did you install the drivers?  Did you try using Samsungs own usb cable?  Need more information to know what's going on

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Re: My S7 will Not do File transfer to my windows 10 PC. USB Device not supported error. Can this be fixed?

dexman
Sr. Member

The phone in question is a Samsung Galaxy S7....rather than an iPhone.

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Re: My S7 will Not do File transfer to my windows 10 PC. USB Device not supported error. Can this be fixed?

Salisbury
Sr. Member

HI dexman, yup you're right it is. Had just read the opening bold capture.

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Re: My S7 will Not do File transfer to my windows 10 PC. USB Device not supported error. Can this be fixed?

Beroc
Member

I'm looking by s7 edge

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Re: My S7 will Not do File transfer to my windows 10 PC. USB Device not supported error. Can this be fixed?

JOEANY
Member

I've downloaded the driver from Samsung, still no good

Sent from MailDroid

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Re: My S7 will Not do File transfer to my windows 10 PC. USB Device not supported error. Can this be fixed?

Community Manager
Community Manager

JOEANY-

It's certainly important being able to transfer files over to your computer and I'm here to assist. tikibar1 asked good questions to get to the root cause. When did this issue begin? Have you tried a different USB cable/USB port? Have you tried rebooting your phone and computer as well? Please keep us posted.

CarmenT_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: My S7 will Not do File transfer to my windows 10 PC. USB Device not supported error. Can this be fixed?

Community Manager
Community Manager

JOEANY, we definitely want to ensure that you're able to manage the files on your phone. Help is here. Have you been able to successfully transfer your files in the past? For troubleshooting purposes, do you have another computer available to transfer your files? Looking forward to hearing back.

 

LorenzoP_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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