My S7 Edge ~~~ auto time/date turns off

[JIMSCH0273]

My S7 Edge frequently gets an error that says my auto time/date quit then it gives me 2 options. CANCEL and TURN ON AUTO TIME AND DATE. Of course I choose turn on T & D. So why does it turn itself back off after a day or 2?  TIA

[vzw_customer_support]

I depend on my phone having the correct time, and I am sure you feel the same JIMSCHO273. We will get this fixed. When did this first start? What zip code are you in?

RosanneM_VZW

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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[JIMSCH0273]

I'm not exactly sure, but it's been acting up since the end of January.  I got my Nougat update just a couple weeks ago. So I assume the OS is off the hook.

My zip code is 54401. I  know you don't actually "serve" the county I live in. But I never liked the ~wanna be~ phone companies that are available in my county. So I went North to area code 54409 and started my account there. I get full power anytime I'm outside. I have a metal roof so thankfully my wifi kicks in.

Thanks for your time

[vzw_customer_support]

I appreciate the additional info, JIMSCH0273. Let's keep working to figure this out, so your time stays set correctly. Please try going to Settings>Date & Time, and turn the Automatic date and time setting off and back on manually. Do you use any third party clock or alarm apps?

MichelleH_VZW

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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[JIMSCH0273]

I just did as you advised. Also I stopped the alarm in Applications.

Anymore ideas are appreciated. My alarm app is the same one I've been using

for quite some time.

Jim

On Mar 25, 2017 09:36, "vzw_customer_support" <forums@verizonwireless.com>

[vzw_customer_support]

Thanks for getting back to us, let’s keep working towards a final fix, JIMSCH0273. One more thing we can test out is power the device off and then removing the SIM card for about one minute. Please click here for instructions: http://spr.ly/65888wYMI Please complete this step and keep us posted.

ChrisM_VZW

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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[JIMSCH0273]

are you sure about that URL? This is what I got

On Mar 27, 2017 10:04, "vzw_customer_support" <forums@verizonwireless.com>

[tikibar1]

The link works for me, i.e.,

Remove SIM Card - Samsung Galaxy S7 / S7 edge | Verizon Wireless

[donsmith1964]

I have the same issue.  I'm waiting to see what fixes it for you.

[JIMSCH0273]

This came up 4 times in 24 hours now