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My S4 will not update from NG6 to NK1. The Verizon software assistant says I already have NK1, not true. And it is giving me an error when I try to use the repair function, suggesting that I reconnect my device...which was never disconnected. I need the u

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Can't install the NK1 update from my phone, it says everything is up to date already but clearly shows I have NG6. The Verizon software assistant says I already have NK1, not true. And it is giving me an error when I try to use the repair function, suggesting that I reconnect my device...which was never disconnected. I need the update because my battery is being drained by the OS... my battery drained about 40% in 2 hours, main culprit is the OS. Not sure what to do.

verizon error.jpg

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