Message+ gifs not working

[Gfreely]

The update seems to have fixed the problem on my LG V30...thanks!

[rocketmczoom]

Version 6.8.3

[rocketmczoom]

Fixed! Thank you!

[vzw_customer_support]

I would certainly recommend troubleshooting the Verizon Message+ application. You can do so using the following link: https://www.verizonwireless.com/support/verizon-messages-faqs/#troubleshooting.

EstevanC_VZW

[vzw_customer_support]

We certainly want our Message+ app to work properly for you, ESaun94. We do want to get this working for you. 

Since this issue started have you tried clearing the cache of the Message+ app? https://www.verizonwireless.com/support/knowledge-base-215325/ 

StevenG_VZW

[vzw_customer_support]

Great! We are glad the update resolved the problem on your LG V30. If you need anything moving forward, please do not hesitate to reach us here. https://www.verizonwireless.com/support/

JaimeG_VZW

[vzw_customer_support]

We are glad to read that it's fixed now. We are always here to help and don't hesitate to reach out if you need us. 

AaronS_VZW

[Kells7]

Looks like this has happened again on the update that my phone just completed. Ugh! Please fix! When I pull up GIFS, it says "using GIF keyboard may result in charges". And when I try it, it will not work.

[vzw_customer_support]

Kells7, we'll help fix this GIF issue one way or another. Can you please go into Settings, Apps and find the Message+ app. Please Force Stop and Clear Data on the app. You don't lose any personal information or texts in this step.

Make sure there's no updates for the Message+ app and try again. Keep us posted.

AlanS_VZW