MS Exchange Server: "Authentication Failed" after Update

[Tyrleon]

After a recent update my S4 stopped connecting to our company's exchange server. My IT department is telling me that this issue is affecting others with the Galaxy S4 after the latest update. Has anyone else come across this issue (several attempts at Googling this issue came up dry)? It seems to be exclusively the Galaxy S4 (Note 3, Galaxy Nexus, and S3 all connect fine), and only those that upgraded the software to the latest version.

[vzw_customer_support]

Hey Tyrleon,

I'm sorry for the issues that you are having connecting to your companies exchange service. We absolutely want to get you back up and running on the newest software.

I would recommend removing the exchange account,http://vz.to/J7vFM1 and readding it,http://vz.to/18wTxhW and test the connection again. Keep us updated with results.

NicholasB_VZW
Follow us on Twitter @VZWSupport

[Tyrleon · Accepted solution]

This issue was resolved with the last OTA update. Thank you.

On Dec 16, 2013 10:56 PM, "Verizon Wireless Customer Support" <