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Aarrrggghhh...I wish I'd seen this thread sooner. I updated my S4 to the 4.3 a few days ago. Everything was fine (or so I thought) after the update - my phone kept refreshing the connection to my wifi at home but I put it down to a wonky router. Fri morning, the phone was ok when I woke up. A couple of hours later when I was out, I tried to check for messages and the screen was blank and the phone was not switching on. Even then I thought maybe the battery was dead...came back home and plugged in the charger - nothing / removed battery and put it back - nothing / tried a hard reset too - nothing.
Called verizon and they said they'll ship out a replacement.
Now I've not only lost all my data from June (when I got the S4 new) but my 4-5 month "new" phone has now been replaced by a refurbished phone. And all of this was avoidable if Verizon / Samsung would only have paid attention to all the problems their customers were facing....am telling everyone I know with a samsung phone to NOT update to 4.3 if they haven't already.
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r5ani, see above. What happened to your phone is exactly what happened to mine. Did the update either on a Tues or Wed evening, and it started developing the Wi-Fi problems, one of my email accounts stopped working properly, and several other issues, but I hadn't even known an update was coming, and didn't even think to come on here and read these forums. I guess I had just been fortunate with my other OS updates, but then, this is my first and last Samsung, so I had no comparison. Saturday I put the phone on the charger and went to bed, as I usually do, and when I woke up it was very hot and very dead like yours. No resuscitating it at all. It was less than 4 months old and working perfectly fine before the update. They sent me a CLNR phone that has problems as well, though thankfully, it does stay connected to the Wi-Fi and it does charge. That's all the good I can say about it. I spent 5 hours on the phone Sunday between Time Warner, Verizon and Samsung. Samsung CS was by far the worse, and downright nasty, actually. Apparently, it is two updates behind 4.3, when I guess my unit was up to date with the exception of 4.3, so now they are saying it's a compatibility issue that my SD card cannot be read. And of course, I had everything, including my back ups, on my SD card. So I too have lost everything. I just worry that after a certain period of my refusing to do the update, that it may just go ahead and do it automatically.
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