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Lollipop update is horrible 😑

Member

why is my phone lagging and getting really hot!?!?!? Something has got to be done about this. It could be very dangerous for the battery to get hot as it Does..

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Re: Lollipop update is horrible 😑

Expert

Exactly how hot?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Lollipop update is horrible  

Community Manager
Community Manager

Abrasted,

I am so sorry to hear of the issues you are having after the software update. Updates should improve your phone not cause issues. Let's dive a little deeper into this issue. Does the battery only get hot when doing certain things on the device? When do you notice that the phone is lagging? Please provide details

LindseyT_VZW

Follow us on Twitter @VZWSupport

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Re: Lollipop update is horrible 😑

Sr. Member

I had the same lagging problem with my Asus Nexus 7 tablet after the Lollipop upgrade.  I made the tablet nearly useless.  After several weeks and many complaints, Google pushed what they called a fix for the lagging problem, but it didn't fix mine.  As it turns out, my version of the N7 isn't compatible with Lollipop.  Google should have known that before they pushed it to older N7's.

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