Locked phone asking for Samsung account info...
Honibee
Newbie

So my son put a lock on his Galaxy S5 (which was my husband's old phone).  Now he can't remember the lock code. We did a factory reset and it's now asking for the Samsung account and password for the phone.  We never set up a Samsung account for the phone  Is there any way to get into this phone or are we - I hate to say it - screwed?  Thanks

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Re: Locked phone asking for Samsung account info...
kathy65793
Master - Level 1

You can try this hopefully this will help

I forgot my Samsung ID (email address) or password.

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