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Junk

Novice

Would Verizon please fix this piece of junk.

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Re: Junk

Leader

be more specific..until i recently upgraded to the note5, my s5 worked flawlessly.

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Re: Junk

Novice

I hate to know what your version of flawless is.

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Re: Junk

Leader

pretty simple, no issues with any functions, version 5.0.

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Re: Junk

Novice

I have had 3 and none of them have fully funtioned.

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Re: Junk

Customer Support

@Lankylegs


It’s important to me that you’re happy with your wireless device. What exactly are you experiencing with your Samsung Galaxy S 5? I am happy to assist.


AnthonyTa_VZW
Follow us on Twitter @VZWSupport


If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Junk

Novice

I have already talked to tech support. They just want to send me another

S5. This is my 3rd one. They won't fix the studio app. They won't update

the phone. So I want a Galaxy note 4. Not another one of these. Otherwise.

This weekend I will be with another carrier. Don't care about the

termination fees no more.

On May 24, 2016 9:50 AM, "Verizon Wireless Customer Support" <

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Re: Junk

Customer Support

Lankylegs, we'd be sad to see you leave the Verizon Wireless family. I want to make sure that you have nothing but love for your device. What kind of issues are you having with the Studio App? Please provide us with some details so we can get a fresh look at the issue that is going on with your S5. Hope to hear back from you soon.


KevinR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Junk

Novice

Already been through all of this. Just want a note 4.

On May 24, 2016 10:35 AM, "Verizon Wireless Customer Support" <

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Re: Junk

Customer Support

Your efforts are greatly appreciated and I apologize for the inconvenience because we definitely don't want to lose you. I am disheartened to learned that 3 different replacements did not resolve the issue. What specific issues are you experiencing with the studio app?


The warranty provided by the manufacturer provides the same make and model replacement. Have you had a chance to speak with the manufacturer directly (888-987-4357)? Let's confirm your options, I will be sending you a Private Message momentarily.


AyaniB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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