Issues following latest update

Member

I'm having a lot of issues with my phone following the latest update. I have S7 Edge.

My phone number is displayed in the settings as 000-000-0000.

Advanced calling is no longer shown in the settings.

Even before the update I have been unable to use talk and data at the same time (I had no issues with this using my Droid Turbo 2).

I have tried a complete data/cache factory wipe with recovery disabled and that hasn't fixed it. Any suggestions?

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Re: Issues following latest update

Sr. Member

Did you do this from backup and reset or before the phone booted up? What do you mean by recovery disabled?

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Re: Issues following latest update

Member

I did it in recovery mode. And I disabled the automatic app and data recovery in the settings. I disabled automatic restore in the backup and reset settings before doing a cache and data wipe in recovery mode.

Re: Issues following latest update

Sr. Member

OK looks like everything they tell you to do you did. did you make a backup of your phone before the update? (smart switch)

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Re: Issues following latest update

Member

No backup. I was under the impression that you couldn't roll back updates anyway. Otherwise I have photos and contacts backed up.

Re: Issues following latest update

Sr. Member

Have you tried going here ................  Samsung Galaxy S7 edge Support Troubleshooting | Verizon Wireless  and try the online tool

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Re: Issues following latest update

Member

It wasn't helpful. Haha. I'm thinking I'm going to have to make a visit to a store, or try calling when they're open.

Re: Issues following latest update

Sr. Member

Didn't mean to roll it back because your right you can't go back.It is just really weird about your number not showing up .As far as the backup I do a complete backup of my entire phone including the settings .Just wondering if you took the sim card out and put it back in if that would help

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Re: Issues following latest update

Sr. Member

Good luck with it then and If you could let us know what it was

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Re: Issues following latest update

Member

I tried reseating the SIM. If I had to guess, I'd say you're probably onto something there--probably a bad SIM card.