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Is it possible to exchange my phone from Samsung S7 Edge (gold) to a Samsung S7 Edge (blue)?

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When I bought my Samsung S7 edge there's no blue available. Now I saw that they have one. Can i exchange my phone? Will they charge me extra?

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Re: Is it possible to exchange my phone from Samsung S7 Edge (gold) to a Samsung S7 Edge (blue)?

Sr. Leader

If it is more than 14 days, it would be considered a completely different purchase. You would have to sell or trade in your current gold phone at a loss and buy a new blue at full price. This is an expensive proposition just to get a blue phone.

If it is less than 14 days, you can take the gold back, pay restocking fee and start a new purchase with blue.

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Re: Is it possible to exchange my phone from Samsung S7 Edge (gold) to a Samsung S7 Edge (blue)?

Sr. Leader

If it is more than 14 days, it would be considered a completely different purchase. You would have to sell or trade in your current gold phone at a loss and buy a new blue at full price. This is an expensive proposition just to get a blue phone.

If it is less than 14 days, you can take the gold back, pay restocking fee and start a new purchase with blue.

View solution in original post

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