Internet only works on WiFi, "Activation incomplete" message appears

[WeHaveASituAsian]

Have an issue going on 2 weeks today. My S7 Edge has been fine for several months, then out of the blue one day, had no internet connection (4G LTE). Will make calls and texts, and is fully functional when on a WiFi network. Took into Verizon, they looked at it and ordered a replacement phone. Same issue out of the box. Took the new replacement phone into Verizon, they messed with it, replaced the SIM, etc. They told me to take it to a Samsung rep at Best Buy. Did that, when I explained the issues he told me it was a carrier issue. Now "Activation incomplete, Your phone will try again when you restart" message pops up. Have tried factory reset, saw a recommendation on another thread to turn off WiFi, and restart the phone, have tried all 3 Network modes - Global, LTE/CDMA and LTE/GSM/UMTS with no success. Any other recommendations? Besides going back to dial-up?

Thanks,

Scott

[bearone21]

until the phone is activated, no network connection....sounds like a bad sim card.

[vzw_customer_support]

WeHaveASituAsian-

2 weeks is much too long to be dealing with a concern on your device. I'm confident that we can get to the bottom of this in no time. I just want to back track a little bit. When you first noticed this ocurring on your orginial defective device, did you happen to make any changes with the phone (software udpate, new applications, new accessories, etc)? When you got your replacement device, did the message display immediately? Or after you restored the device with your content, apps, documents, etc?

AmberK_VZW
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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[WeHaveASituAsian]

Hi Amber,

Thanks for inquiring. To answer your questions...

I don't recall making any significant changes previous to the issues

occurring. The "activation incomplete" message did not come up on this

device. I did install an app called "GPS tracker" a few days before the

problems started. I don't think that I installed the app and then my phone

immediately stopped working, so not sure they were related to each other.

I moved all my content over to my new device and immediately was unable to

connect to Internet unless on WiFi. So, like I think you're alluding to, I

thought it must have to do with my apps or content in some way. So I did a

factory reset and tried activating my phone. No improvement. I've restored

my phone and started it in safe mode and still have the same issue, so I

think that would exclude it being a software/app issue? When I had my new

device and old device for a few days, I must have factory reset the new

phone 5-10 times to see if I could resolve the issue. I went into Verizon 2

times, once with each device, and had the SIM card replaced. I've checked

all the common settings issues...mobile data on, not limited, airplane

mode, etc. I'm at a loss at what to do at the moment...

Thanks, Scott

On Jul 16, 2016 9:26 AM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

Thank you for providing those details, WeHaveASituAsian. That helps in figuring out what is going on with your phone. Let's go through a couple of steps to make sure everything has been covered. First, please reset your network settings on your phone. From the Home screen, navigate: Apps Apps icon > Settings > Backup and reset. Once completed Tap Reset network settings, Tap RESET SETTINGS, and If applicable, enter the PIN, password, fingerprint, or pattern then tap RESET SETTINGS again to confirm.

JasperM_VZW
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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[WeHaveASituAsian]

Hello,

I did as requested and reset network settings. Unfortunately did not fix

the issue.

Thanks, Scott

On Jul 16, 2016 11:23 AM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

WeHaveASituAsian, I wanted to look deeper into the account. I would love to check deeper into the account to see what is actually happening. I have sent you a private message. Please reply back.

VeronicaM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[WeHaveASituAsian · Accepted solution]

Hello Veronica,

Soooo for whatever reason, the issue seemed to have resolved itself.

Yesterday morning I noticed that I had 4G LTE. The last action I took was

to reset my network connections. It's something I had tried numerous times,

including my last visit to the Verizon store. So not sure that was the fix,

but like I said, the issue seems to have gone away, if at least for 2 days.

Thanks.

Scott

On Jul 18, 2016 11:54 AM, "Verizon Wireless Customer Support" <

[Envy6454]

Its some kind of glitch a lot of people have. JUST close out the screen like any ol page