International Data Usage - Post recent Galaxy 7 SW upgrade
KARWIE93
Newbie

I am currently in Europe accessing data using the Travel Pass.

Two days ago my phone was prompted to do a Software Upgrade.  Following the upgrade, I am no longer able to access to Data usage.  Text and voice works as before.

Tags (1)
0 Likes
1 Solution

Correct answers
Re: International Data Usage - Post recent Galaxy 7 SW upgrade
vzw_customer_support
Customer Service Rep

We want to make sure that you are able to use your device while traveling, Karwie93. Have you been able to receive your data? If you are still having issues, please send me a private message and I will work with you to get it resolved. You can also contact our Global Support Team using this link: https://www.verizonwireless.com/support/worldwide-access-numbers/ .

JoshuaT_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

View solution in original post

0 Likes
Re: International Data Usage - Post recent Galaxy 7 SW upgrade
sprmankalel
Champion - Level 3

Go into the mobile data setting and enable roaming.

0 Likes
Re: International Data Usage - Post recent Galaxy 7 SW upgrade
vzw_customer_support
Customer Service Rep

We want to make sure that you are able to use your device while traveling, Karwie93. Have you been able to receive your data? If you are still having issues, please send me a private message and I will work with you to get it resolved. You can also contact our Global Support Team using this link: https://www.verizonwireless.com/support/worldwide-access-numbers/ .

JoshuaT_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes