International Data Usage - Post recent Galaxy 7 SW upgrade

Member

I am currently in Europe accessing data using the Travel Pass.

Two days ago my phone was prompted to do a Software Upgrade.  Following the upgrade, I am no longer able to access to Data usage.  Text and voice works as before.

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Re: International Data Usage - Post recent Galaxy 7 SW upgrade

Community Manager
Community Manager

We want to make sure that you are able to use your device while traveling, Karwie93. Have you been able to receive your data? If you are still having issues, please send me a private message and I will work with you to get it resolved. You can also contact our Global Support Team using this link: https://www.verizonwireless.com/support/worldwide-access-numbers/ .

JoshuaT_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: International Data Usage - Post recent Galaxy 7 SW upgrade

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Go into the mobile data setting and enable roaming.

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Re: International Data Usage - Post recent Galaxy 7 SW upgrade

Community Manager
Community Manager

We want to make sure that you are able to use your device while traveling, Karwie93. Have you been able to receive your data? If you are still having issues, please send me a private message and I will work with you to get it resolved. You can also contact our Global Support Team using this link: https://www.verizonwireless.com/support/worldwide-access-numbers/ .

JoshuaT_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

View solution in original post

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