I want to cancel visual voice mail. I did not order it and I do not want it. It was slammed to my account, and now I cannot use normal voice mail. I WANT THIS OFF NOW.

[JJAC2843]

Chat is not working, and VZW does not offer a useful email option. So I need to go this route to complain and to get rid of this service. I have learned that the regular voice mail does not work as long as this one is on the plan, so THIS IS URGENT. GET IT OFF MY ACCOUNT.

[#2 · Accepted solution]

*611 from your device. Or 1-800-922-0204 from any other phone like a landline.

Press option 4 and then say agent about 3 or 4 times

Or log in to your My Verizon Web Portal and under features simply unchecked visual voicemail.

But only calling will get your money back.

Good Luck

[JJAC2843]

OK, so the phone call worked, but nothing else did. There was no checkmark that could find, but basically the Verizon web site is so lame I can't use it at all. Thanks for your help and also to B33.

[#4]

Glad it worked out. Always glad to assist

[ponyruns]

Even with visual voice mail you can still dial *86 to access regular voice mail.  Then just delete the visual voice mail after you have heard the message.  If you delet the visual voice mail first then the message will not be available when you call *86.

[JJAC2843]

Dear ponyruns

My regular email was not accessible until after this visual thing was turned off. Not only that, but once I called and had it successfully removed I found that my password no longer worked. So I had to call back to have my pw reset. So this whole business has been a horrible mess, even though all the personnel have been excellent.

[ponyruns]

Well that does sound frustrating!! Sorry.