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I turned my phone on today and all my pictures are gone form my gallery only...

Member

I have looked at the cloud and they havent backed up my pictures in about a year so they werent on there. can someone please help me get them back!? all my pictures from our kids being born through now are all gone. our wedding pictures. everything just gone. im desperate please help!

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Re: I turned my phone on today and all my pictures are gone form my gallery only...

Leader

the sd card may have died.

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Re: I turned my phone on today and all my pictures are gone form my gallery only...

Sr. Member

Where were your pictures stored? On device storage or SD card?

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Re: I turned my phone on today and all my pictures are gone form my gallery only...

Member

They were stored to my device

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Re: I turned my phone on today and all my pictures are gone form my gallery only...

Community Manager
Community Manager

Keeping your pictures safe is definitely important amcdonald822. I know how upsetting this is for you. Are the saved on the SD card or on the phone? If the pictures were not backed up we will not be able to recover them .


JohnB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I turned my phone on today and all my pictures are gone form my gallery only...

Community Manager
Community Manager

Thanks for clarifying that your photos were stored in your device, amcdonald822. Since your photos were stored in your device, and you do not see them backed up on the Verizon Cloud your photos cannot be retrieved as they do not exist in the phone or the cloud.


I recommend enabling synching your phone to the Verizon Cloud often going forward to ensure that you have a safe copy of your precious memories from now on. See all about the Verizon Cloud at this link: http://spr.ly/6586Bt9iC


AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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