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I can't recieve a call, it goes right to voice mail

Member

I can't receive a call, it goes right to voice mail

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Re: I can't recieve a call, it goes right to voice mail

Customer Support

CRANAT74


I would be concerned too I weren’t able to receive my calls. How long has this been going on? What do people hear when they call your phone? Does it ring for them or goes directly to voicemail?


ChristopherM_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I can't recieve a call, it goes right to voice mail

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My wife and I have had this same problem for at least 6 months. We both own a Galaxy S6 Edge, and neither of us receive phone calls when we are at home. We can make calls but we can not receive calls. Signal strength is great.   The caller, hears that the phone is ringing on their side, but when I don't answer it goes to voicemail.  Please help!!!

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Re: I can't recieve a call, it goes right to voice mail

Customer Support

Help is right here for you! We want to make sure you receive your calls in your home. Let’s get started. Do both of your phones have the most updated software? To check, please go to Settings, System Updates, Check for new system update. What Zip Code are you in? When someone contacts you, are you not seeing & hearing the phone ringing on your phones?

AliciaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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