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I can get on the internet but can not access the google play store, can someone help me?

rottiesrme51
Member
‎12-30-2013 05:40 PM

I can get on the internet but can not access the google play store, can someone help me?

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Correct Answer! Jump to solution.

Re: I can get on the internet but can not access the google play store, can someone help me?

tikibar1
Sr. Leader
‎12-31-2013 04:44 PM

Using that same path, also try clearing the app's data

View solution in original post

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Re: I can get on the internet but can not access the google play store, can someone help me?

tikibar1
Sr. Leader
‎12-30-2013 06:29 PM

Are you using the Play Store app?  Are you receiving an error message?

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Re: I can get on the internet but can not access the google play store, can someone help me?

rottiesrme51
Member
‎12-31-2013 10:37 AM

I use the google play store icon to go there, the only happens is it keeps looking with but not loading.

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Re: I can get on the internet but can not access the google play store, can someone help me?

tikibar1
Sr. Leader
‎12-31-2013 11:00 AM

You might try clearing the app's cache (settings > more > application manager, scroll over to the All tab > scroll down to Google Play Store, then press it > press the Clear Cache button)

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Re: I can get on the internet but can not access the google play store, can someone help me?

rottiesrme51
Member
‎12-31-2013 04:09 PM

ok I did all that and still won't load. this phone is used but new to me, if that means anything.

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Correct Answer! Jump to solution.

Re: I can get on the internet but can not access the google play store, can someone help me?

tikibar1
Sr. Leader
‎12-31-2013 04:44 PM

Using that same path, also try clearing the app's data

View solution in original post

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Correct Answer! Jump to solution.

Re: I can get on the internet but can not access the google play store, can someone help me?

rottiesrme51
Member
‎12-31-2013 06:00 PM

thank you it works now

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Re: I can get on the internet but can not access the google play store, can someone help me?

tikibar1
Sr. Leader
‎12-31-2013 06:09 PM

Good deal; Happy New Year. 

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