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I can get on the internet but can not access the google play store, can someone help me?

rottiesrme51
Member

I can get on the internet but can not access the google play store, can someone help me?

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Re: I can get on the internet but can not access the google play store, can someone help me?

tikibar1
Sr. Leader

Using that same path, also try clearing the app's data

View solution in original post

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Re: I can get on the internet but can not access the google play store, can someone help me?

tikibar1
Sr. Leader

Are you using the Play Store app?  Are you receiving an error message?

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Re: I can get on the internet but can not access the google play store, can someone help me?

rottiesrme51
Member

I use the google play store icon to go there, the only happens is it keeps looking with but not loading.

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Re: I can get on the internet but can not access the google play store, can someone help me?

tikibar1
Sr. Leader

You might try clearing the app's cache (settings > more > application manager, scroll over to the All tab > scroll down to Google Play Store, then press it > press the Clear Cache button)

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Re: I can get on the internet but can not access the google play store, can someone help me?

rottiesrme51
Member

ok I did all that and still won't load. this phone is used but new to me, if that means anything.

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Re: I can get on the internet but can not access the google play store, can someone help me?

tikibar1
Sr. Leader

Using that same path, also try clearing the app's data

View solution in original post

0 Likes

Re: I can get on the internet but can not access the google play store, can someone help me?

rottiesrme51
Member

thank you it works now

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Re: I can get on the internet but can not access the google play store, can someone help me?

tikibar1
Sr. Leader

Good deal; Happy New Year. 

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