How do we get Samsung Smart Call?

Yourunclefats
Member

Samsung Galaxy 8 is supposed to have a wonderful feature called smart call. It's just like Verizon's caller ID, and detect spam and such. All other carriers that provide S8 allow this feature, how come Verizon doesn't? Why are you making us pay for the caller ID in your own app? How do I get the FREE Samsung software that is supposed to come with my phone?

Smart Call | Apps – The Official Samsung Galaxy Site

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Re: How do we get Samsung Smart Call?

rahn
Member

I doubt Verizon will reply because like you said it competes with their paid service.  This is a frustrating practice that all carriers do to one app or another.   The practice should be outlawed in my opinion but doubt there is much more I can say here without getting a ban hammer.  You could try side loading it or just replace it with another dialer. Google Phone is a good one but that too would need to be sideloaded since it is blocked for us in the Play Store.

Re: How do we get Samsung Smart Call?

Yourunclefats
Member

thanks rahn

Yeah, figured nobody from verizon would comment.  Just wanted to get this topic out there on a verizon forum so more people would know what else is out there, and what verizon is taking away from us, then trying to charge us for!  ridiculous!

I messed around with side loading some older versions of samsung contacts, dialer, and even got the smart call apk to install but couldnt activate it through any of the options.  Verizon has this disabled down deep in the code.  I was able to sideload an older google phone apk non-nexus version (link below) and it works, just not as good as hiya or samsung smart call.  Verizon offered to comp my account for the cost of their caller ID for a year, but then im stuck paying after that. 

Ill keep my free google phone app for free and hold out smart call can find its way back on our phones.

Google Phone 7.0.140861421-nonnexus (noarch) (Android 6.0+) APK Download by Google Inc. - APKMirror

Re: How do we get Samsung Smart Call?

bkp100
Member

You won't find Smart Call... a FREE service that comes w/ the Samsung S8, S8+, because Verizon wants you to pay for it, instead through THEIR service.  This is the WORST sort of exploitation.  And, btw, I had their ID service, and it's more or less IDENTICAL to the FREE Smart Call from Samsung.

I've just cancelled my Verizon ID Service, and my Cloud Service, due to this practice of theirs.  They no longer offer the benefit of discounts on phone upgrades, every two years, and my contract has expired (paid full price for my Galaxy S8). 

I'm finding it tougher and tougher to stay w/ Verizon w/ them dropping benefits like this, left and right... especially at their "luxury" plan prices.

And no, don't expect a response from Verizon on this topic. 

Re: How do we get Samsung Smart Call?

Yourunclefats
Member

Just commenting to bump it up, still waiting to hear from a Verizon representative. We want smart call!

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Re: How do we get Samsung Smart Call?

jrh4054
Sr. Member

Try Hiya.

Re: How do we get Samsung Smart Call?

usmaak
Novice

Just wanted to add that I'd love to be able to get this app.  I found this thread because I was searching for some way to get it.  I've been a long time customer and pay quite a bit for Verizon's service.  Knowing that, it sucks to be nickel and dimed to death.  Providing these types of service at no cost would generate a lot of good will, especially among their long time customers.  They should keep in mind that it gets easier and easier to switch providers.

I tried Hiya.  The thing that I didn't like about it is that blocked numbers still ring through once before being disconnected.  With the amount of spam calls that I get, it was annoying.  I've had this number for at least 10 years now and have only given it out to a small handful of friends and family.  I'm not sure how I get all of these junk calls.

Re: How do we get Samsung Smart Call?

mama23dogs
Sr. Leader

ATT phones don’t have this app either and ATT provides the service free.  For non qualified phones (like prepaid) we recommend Hiya, which is the developer for the Free app ATT uses.

Re: How do we get Samsung Smart Call?

Mia_Berry
Member

Open your dialer screen

Tap in the three dot menu, on top right corner

Select call settings

Scroll down to show caller information

Toggle/tap the switch

Its on.

Re: How do we get Samsung Smart Call?

cmtmcelroy
Member

That isn't the same, I have a Verizon note 8 and an unlocked one. Verizon stripped the most useful features off their phone.