An Accepted Solution is available for this post. Jump to solution.
Re: Dropped Calls
Fadetonight
Enthusiast - Level 2
‎07-28-2017 04:35 PM

Not sure if its the antenna or not. My wife and I both have s7 edges due to the recall on the note's. We actually had great connections through our whole house (about a mile from the verizon store). We used to make fun of Sprint friends who would drop calls in our house. Now for about a month we have been dropping calls like crazy. I tried all the "reset that, reset this" tricks and I still get the same result. My wifes phone does it too. Not sure if a Verizon rep can look to see if we have a tower down around my location or what. Going from having almost full bars in our lower level to no bars/1g is not acceptable. If this continues we may as well go with Sprint since they are cheaper and get the exact same reception in our house.

An Accepted Solution is available for this post. Jump to solution.
Re: Dropped Calls
JayGan26
Enthusiast - Level 2
‎08-03-2017 02:18 PM

I'm ready for a replacement please.

An Accepted Solution is available for this post. Jump to solution.
Re: Dropped Calls
jrh4054
Specialist - Level 3
‎08-04-2017 04:46 AM

JanGay26, go for it!!

0 Likes
An Accepted Solution is available for this post. Jump to solution.
Re: Dropped Calls
JayGan26
Enthusiast - Level 2
‎08-04-2017 08:35 AM

So what's the next step?  Replace phone, service phone, switch companies?  The guys at the store are only interested in selling me a brand new $800 phone.

0 Likes
An Accepted Solution is available for this post. Jump to solution.
Re: Dropped Calls
vzw_customer_support
Customer Service Rep
‎08-05-2017 02:31 PM

We want nothing more than to put a reliable phone in your hands, JayGan26. We appreciate your patience throughout this process.

I was able to send you a private message to take a closer look at the account for you. We look forward to working with you.

SteveR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes
An Accepted Solution is available for this post. Jump to solution.
Re: Dropped Calls
JayGan26
Enthusiast - Level 2
‎08-14-2017 09:21 AM

The replacement phone works perfectly! Not a single dropped call with the new phone. Everyone I talk to with this phone thanks you!  So definitely something was wrong with the old phone.

0 Likes
An Accepted Solution is available for this post. Jump to solution.
Re: Dropped Calls
vzw_customer_support
Customer Service Rep
‎08-14-2017 09:24 PM

We're happy to hear your replacement is working. Please let us know if you have any additional concerns.

EstebanP_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes
An Accepted Solution is available for this post. Jump to solution.
Re: Dropped Calls
PJL302
Newbie
‎06-16-2019 06:58 PM

My entire sitiuation matches your comment.  I got this S7 cause my beloved Note was a fire hazzard.  I am always dropping calls and Spint prices are pretty sweet for new phones.  I dont have contract with VZW so maybe its time to go. 

0 Likes
An Accepted Solution is available for this post. Jump to solution.
Re: Dropped Calls
vzw_customer_support
Customer Service Rep
‎06-16-2019 07:43 PM

We never want to see you go. We see a replacement device workded to fix what was going on with one of our customers. You may need a new device as something may be going on with your current device. Are you aware if your device is under warranty? Do you have insurance on the device? Have you done any troubleshooting so far?

JavierMD_VZW

0 Likes