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How do I stop dropped calls?

Member

About a month ago or so I started dropping calls.  Every single call is dropped.  I've traveled 100's of miles in different directions and the same thing happens, so it isn't a specific area code/tower/reception issue.  My phone will show 4 or full bars, then goes to 1 or 0... then call drops.  Then back up to 4 or so, and so on.  I got a new sim card installed at the store.  Just had the phone reset to factory defaults (which they promised I wouldn't lose anything and my calendar and bookmarks are gone - not happy!)  I'm still dropping calls and bars jump all over the place from 0 to full bars all the time.  I did find a forum online that Galaxy s7 has broken antenna issues.  Since signal strength is intermittent, I'm leaning toward that as the issue?  Please help!

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Re: Dropped Calls

Member

The replacement phone works perfectly! Not a single dropped call with the new phone. Everyone I talk to with this phone thanks you!  So definitely something was wrong with the old phone.

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Re: Dropped Calls

Sr. Member

If your location makes no difference in the dropped calls, your phone may have a bad antenna. 

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Re: Dropped Calls

Community Manager
Community Manager

JayGan26, consistently reliable service is so critical to our customers daily lives.  Let’s get this resolved together.  We only have a few more steps left to troubleshoot the device and then will have to look at replacement options.  Please update your software if an update is available and notify us what software you have:

http://spr.ly/65868q7z6

http://spr.ly/65878q7zB

Please test your phone in Safe Mode as well and notify us of the result:

http://spr.ly/65888q7z8

SeanC_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Dropped Calls

Member

Finally got time to respond. I do have the most current update and the calls are dropped in safe mode also. Tried several calls in safe mode. All were dropped.

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Re: Dropped Calls

Community Manager
Community Manager

JayGan26, let’s keep moving in the right direction toward a resolution. Since this issue has been happening, what steps have been tried to get the device going? (We want to make sure we don’t repeat the steps.) Is this happening everywhere?

TakendraW_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Dropped Calls

Member

Please see above thread so I don't have to re-explain everything again.  Thanks!

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Re: Dropped Calls

Sr. Member

JayGan26, TakendraW_VZW's question is so representative of how little these people read the posts to which they reply.  I had the same thought you did when I read it.

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Re: Dropped Calls

Community Manager
Community Manager

@JayGan26  We want to stop dropped calls from happening.  I’m sorry that you’re experiencing problems with your service. I assure you I would do all the research necessary to get this resolved for you. We understand how important it is to have excellent service. We’re always working to improve our network. Have you made any changes to your phone (other than replacing your SIM card)? Can you please tell me where is this happening (you mentioned everywhere; can you please provide a zip code)? Are others impacted?

EvelynR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Dropped Calls

Member

In addition to what was previously stated:

    " I got a new sim card installed at the store.  Just had the phone reset to factory defaults (which they promised I wouldn't lose anything and my calendar and bookmarks are gone - not happy!)  I'm still dropping calls and bars jump all over the place from 0 to full bars all the time.  I did find a forum online that Galaxy s7 has broken antenna issues."

The issue happens everywhere I travel... minnesota, Iowa, south dakota, wisconsin... any, and every zip code. Calls dropped when I'm outside, in a vehicle, in a house, anywhere. Also, before the sim card, a guy at the Verizon store changed a bunch of settings.  I have no idea what he all did.  Didn't work.  New sim card.  Factory reset.  Nothing changed on phone. Calls dropped in safe mode... all calls. Phone updated with current update.

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Re: Dropped Calls

Sr. Member

As I said a couple of weeks ago, I think the phone antenna could be bad, as you apparently learned in another S7 forum. 

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