How do I reset my fingerprint scanner?

Beetlevw72
Member

Just this afternoon, the fingerprint scanner stopped working.  Have wiped the home button, cleaned and moistened fingers, etc., to no avail.  Finally did a hard reset in the hope this would clear the problem.  No luck.

Anyone have any info or ideas on how to get it re-established, or is this a hardware failure and I need a new phone?

Thanks in advance for any ideas!

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Re: Fingerprint Scanner has quit

Mike8972
Novice

No need to do hard reset. If it quit and you can access phone, just repeat the process to store your thumbprint.  Same thing happened to me and it has worked fine ever since.

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Re: Fingerprint Scanner has quit

Mike8972
Novice

No need to do hard reset. If it quit and you can access phone, just repeat the process to store your thumbprint.  Same thing happened to me and it has worked fine ever since.

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Re: Fingerprint Scanner has quit

Beetlevw72
Member

Great. Thank you! A reset is not something I want to do unless absolutely

necessary. Appreciate your reply.

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