Highlighted

How do I keep the keypad open when making a call? I may need to enter an extension and the screen is black.

Member

After I make a call sometimes I need to enter an extension. When I receive certain calls I need to be able to hit a keypad number. The phone screen goes dark in both situations. How do I keep it lit?

Labels (1)
Tags (1)
0 Likes
Highlighted

Re: How do I keep the keypad open when making a call? I may need to enter an extension and the screen is black.

Sr. Leader

It remains dark even when you move the phone away from your ear?  Is the proximity sensor covered by a screen protector or case, perhaps?

Try hitting the menu button to see if that lights up the screen so you can enter extensions or respond to prompts.