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PhoneyMcPhonerton, making sure that you get the promotion (VIP Kit) that was being offered during the Samsung Galaxy S10 5G is critical. Have you been able to check the details of the promotion by following this link http://spr.ly/6606EW87k?
If you're eligible to receive this promotion, and you're still having troubles after following the redeem process on the link provided above (step #3), we would recommend reaching out to Samsung directly. This promotion is managed and fulfilled by Samsung. You can contact them by calling 866-888-5503 or Live Chat at http://spr.ly/6607EW87Z.
KevinR_VZW
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As a consumer myself I realize the importance of always receiving any applicable promotions. We will always do everything we can to assist you. However, since this promotion is through Samsung you would need to contact them directly for any issues. They can be contacted directly at 866-888-5503 or using the link below.
http://spr.ly/6606EWEBg (click on “Launch Chat” towards the bottom of the screen)
Here is more information about the promotion:
Does this help?
SeanC_VZW
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They said 6-8 weeks...Im getting the vip kit on Fri June 7....only 1 week...wooohooo
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Thank you but that still didn't work for either of my S10 5G's. I had to call Samsung and place a manual ticket for both of them.
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