How do I get split screen to go away permanently?

JOHKNI70
Member

My screen will frequently split vertically.  I've tried the MultiWindow Toggle w/o success.  Any suggestions to make the split screen go away permanently?

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Re: Galaxy S7 Screen Issue

Community Manager
Community Manager

I understand that you want to disable the split window feature on your phone, JOHKNI70. I have checked my resources and nothing was found for an option to disable this feature. Additionally, I reached out to the phone manufacturer and they confirmed that this feature cannot be disabled. I apologize for any inconvenience this may cause you. You can confirm this information with the manufacturer at this link: http://www.samsung.com/us/support/owners/product/galaxy-s7-verizon

The manufacturer also shared a link with steps to manage this feature: http://www.samsung.com/us/support/answer/ANS00047841/

AntonioC_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Galaxy S7 Screen Issue

Community Manager
Community Manager

I understand that you want to disable the split window feature on your phone, JOHKNI70. I have checked my resources and nothing was found for an option to disable this feature. Additionally, I reached out to the phone manufacturer and they confirmed that this feature cannot be disabled. I apologize for any inconvenience this may cause you. You can confirm this information with the manufacturer at this link: http://www.samsung.com/us/support/owners/product/galaxy-s7-verizon

The manufacturer also shared a link with steps to manage this feature: http://www.samsung.com/us/support/answer/ANS00047841/

AntonioC_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

View solution in original post

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