Yes you need to move the file to the Ringtones folder on the internal memory space using the My Files application (file explorer app) in order for the phone to recognize the file as available ringtone.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
No. Is that an app I need to download? It is located in the "My Files" area that is inside the Samsung folder. I also turn off a ton of apps that I don't use and may have turned off something that needs to be on. What pre-loaded apps would I need turned on?
My Files is a preloaded Samsung file manager app; if you don't see it in your app drawer, it may be in a folder called Tools that's also in the app drawer. The ringtone needs to be moved from the Samsung folder to the Ringtones folder, which you can do with the My Files file manager app; or you could connect the phone to your computer with the USB cable, pull down the notification shade and change it from Charging to File Transfer, and then 'drag-and-drop' the file.
Sorry, had difficulty replying, as an icon to reply was not available when I first viewed your last response. I went to the app store and there are several versions of "my files" and file managers. Which one do you specifically recommend. Sorry, I'm not very tech savvy here... may have to "dumb down" this a little for me...
You don't need to download a file manager app from the Play Store as the one mentioned earlier (My Files) is preloaded on Samsung phones, as noted earlier. The My Files app should be in your app drawer; depending on which phone you have (you haven't stated), it could be in a folder in the app drawer labeled Tools (like on an S6) or in a folder labeled Samsung (like on an S7).
Sorry, I've been away from my computer awhile. I just did what you recommended (connected it to my laptop, transferred the sound file out of the "download" file and into the "Ringtone" file. It is not showing up on my phone when I go to the settings and look at the list of ringtones. I restarted my phone and it's still not there. I do have a related question. Which pre-installed apps do I need to have turned on to be able to play this? I did disable a lot of stuff on my phone that I don't use or didn't think I needed.
Reboot, as in wiping the phone rebooting??? Don't want to do that!! Took me forever to get everything set up. thanks for all of your help. I'm going to try to get help on some galaxy forums.