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Hotspot randomly stopped working?

Member

Having issues with my mobile Hotspot. Everything was great until yesterday when my phone died. Since I restarted it, I've been unable to get Hotspot to work properly. It will "turn on" but no other devices see it as available to connect to, like it's not even on. It won't connect to my Tab 4, my other tab 4, either chromecast I have, or anything else I've tried. It's as if it's not even there even though it says it's on. I've done soft reset, battery pull while running, hold power with battery removed for 30 seconds and every other combo I've come across. Nothing has worked. For now, I'm using Bluetooth tether but this won't cut it much longer. Another hour or 2.....maybe. Lol. Has anyone else had anything like this happen? Is there a fix? I tried to find a stock Hotspot apk but that was impossible. Tried clearing data and cache. No help either. Anyone have a suggestion? Factory reset, I'm guessing? Thanks

Justin

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Re: Hotspot randomly stopped working?

Member

So I finally have a resolution. After working with customer support on

Facebook, it's fixed. It appears that suspending my hotspot access and

reinstating cleared out whatever was blocking me from sending out a signal.

All I can figure is that when my phone died, it never disconnected so when

I tried to use it the next time, it was already "in use/in limbo" and

removing it from my account reset it in the system. Whatever it was, it

works now. Thank you! This was driving me nuts.

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Re: Hotspot randomly stopped working?

Community Manager
Community Manager

Hello there, Blazer0981. Sounds like you’ve done a solid round of troubleshooting to resolve this problem with Hotspot service on your Galaxy S4. From what I can see, this has prevented you from using Hotspot with two different tablets and a Chromecast device. I can see that they won’t connect. What I don’t see is if your Galaxy S4 shows up as an available internet gateway (that simply won’t connect when selected) or if it doesn’t show up at all. Can you define that for me?


DionM_VZW
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Re: Hotspot randomly stopped working?

Member

It doesn't show up at all in any WiFi list when I engage Hotspot. So when I

turn it in, the icon appears saying it's on but nothing ever shows up to

connect to.

On Wed, Jun 15, 2016, 7:09 AM Verizon Wireless Customer Support <

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Re: Hotspot randomly stopped working?

Member

So I finally have a resolution. After working with customer support on

Facebook, it's fixed. It appears that suspending my hotspot access and

reinstating cleared out whatever was blocking me from sending out a signal.

All I can figure is that when my phone died, it never disconnected so when

I tried to use it the next time, it was already "in use/in limbo" and

removing it from my account reset it in the system. Whatever it was, it

works now. Thank you! This was driving me nuts.

View solution in original post

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