Unless those icons are supposed to be available on the lock screen, it sounds like the phone is functioning normally.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Thanks Ann, i thought there were icons on the screen when it's locked. I guess not. You are very helpful in the Community Forums. I always appreciate your assistance. Tom
I think I know what you are looking for. Go to settings. lock screen. Lock screen settings. The first option says shortcuts, and make sure that on and if you click the work shortcuts you can change them.