Verizon Customer Service. Everything is slowly getting better. Thank you Beth once again for your instructions. I still, however, cannot print to my home WiFi HP 4500 Envy printer. I get the error message "Printer Not Available" I have Uninstalled, reinstalled, cleared the cache partition many times. I have a friend here at my house using the same phone I have on Verizon network who has NOT completed her upgrade and she prints easy breezy. Any suggestions? Please help. I am using a Samsung Galaxy S5 with the new Lollipop 5.0. Thank you in advance. Becky
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