Re: Help with my phone since update


Verizon Customer Service. Everything is slowly getting better. Thank you Beth once again for your instructions. I still, however, cannot print to my home WiFi HP 4500 Envy printer. I get the error message "Printer Not Available" I have Uninstalled, reinstalled,  cleared the cache partition many times. I have a friend here at my house using the same phone I have on Verizon network who has NOT completed her upgrade and she prints easy breezy. Any suggestions? Please help. I am using a Samsung Galaxy S5 with the new Lollipop 5.0. Thank you in advance. Becky