Re: Help My S5 recently reset while my screen was locked and i had a ton of pictures on the phone's storage. I would love to retrieve that and find out how it is possible to reset a phone while the screen is locked.
joseescm
Enthusiast - Level 2

well i have been reading about this but it seems that only Verizon devices do this.  Now if this is the fact Verizon better have a means to restore the data.  Saying there is no means of restoring is false.  If that this is a legal matter as anyone committing something illegal can just do this and they would be in the clear.  Since nothing can be restored. Doesn't make any sense.

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Re: Help My S5 recently reset while my screen was locked and i had a ton of pictures on the phone's storage. I would love to retrieve that and find out how it is possible to reset a phone while the screen is locked.
acraftylady
Specialist - Level 2

When I go to settings, lock screen I see dual clock, clock size, show date, camera shortcut, owner information, unlock effect, additional information and help text and that's it no auto factory reset, what am I missing? Mary

Re: Help My S5 recently reset while my screen was locked and i had a ton of pictures on the phone's storage. I would love to retrieve that and find out how it is possible to reset a phone while the screen is locked.
tikibar1
Community Leader
Community Leader

You aren't using a PIN or pattern to lock your screen.

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Re: Help My S5 recently reset while my screen was locked and i had a ton of pictures on the phone's storage. I would love to retrieve that and find out how it is possible to reset a phone while the screen is locked.
B33
Legend

Here is the Link For the Galaxy s5 Manual if your needed it..  Hope this helps b

Samsung Galaxy S® 5 16GB in Black Support | Verizon Wireless

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Re: Help My S5 recently reset while my screen was locked and i had a ton of pictures on the phone's storage. I would love to retrieve that and find out how it is possible to reset a phone while the screen is locked.
tikibar1
Community Leader
Community Leader

tikibar1 wrote:

You aren't using a PIN or pattern to lock your screen.

I forgot to include password.  In other words, you won't see the factory reset option if you're using swipe or fingerprint lock, or if you aren't using a lock screen at all.

Re: Help My S5 recently reset while my screen was locked and i had a ton of pictures on the phone's storage. I would love to retrieve that and find out how it is possible to reset a phone while the screen is locked.
Jwrusher
Enthusiast - Level 2

That Auto Factory Reset option should not be on by default. 

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Re: Help My S5 recently reset while my screen was locked and i had a ton of pictures on the phone's storage. I would love to retrieve that and find out how it is possible to reset a phone while the screen is locked.
Jwrusher
Enthusiast - Level 2

I also wanted to mention that if your pictures aren't saved to the cloud, there are several free software programs that can recover them from your SD Card.  If they were saved to your phone's memory they are most likely gone.

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Re: Help My S5 recently reset while my screen was locked and i had a ton of pictures on the phone's storage. I would love to retrieve that and find out how it is possible to reset a phone while the screen is locked.
Digitrev
Newbie

I like how every response from Verizon on this topic is either replied with incoherent idiotic responses or are just deleted.

This is a stupid feature because: If it's LOCKED they aren't getting your data ANYWAYS. There is no need to give them the option to delete your data like a ink bomb does to money stolen from a bank.

If people are so freaked out the thief is going to crack it then give them the option to use this feature. Otherwise it's just as harmful as beneficial in 90% of our normal lives and situations we use the phones. Which basically leaves you with NO security for the phone owners option.

Again completely idiotic logic by Verizon.

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