My phone is useless unless I want to call someone from my contacts. As soon as I touch the phone app I get an error stating my contacts have stopped. I cant get this fixed. I've called Samsung and Verizon and tried all their suggestions and nothing works. The final suggestion from Verizon is to purchase a new phone a full cost because I'm not due for an upgrade until next year and I have a small crack in the corner of the screen so I'm not eligible for the trade in that the offer. They were kind enough to add that I can spread out the cost over a 1year period after I stated that a new phone would cost over $500. That is my only option at this point. Very frustrating, since I have been a customer for over 10 years! I signed the petition that is out there. Hopefully an upgrade comes soon to fix this upgrade.