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I just updated to Android 5.1.1 on my Galaxy S6. When I used to go to advanced calling (which I previously had activated), there used to be a checkbox that I could check or uncheck to turn advanced calling off. I no longer have that checkbox. I spoke to someone at technical support and they told me I no longer have the option to turn off HD voice (advanced calling) as the software update, "embedded HD voice in the system." Can anyone confirm this? I used to turn it off when I was in a weak VoLTE area and I started dropping calls. Do others notice that the checkbox has been removed?
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It turns out the first tech. was incorrect. I spent some time with a different tech. today (who was awesome) and they set and reset my advanced calling and I now have the toggle switches back.
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It can still be disabled after installing the same update on my Galaxy S6 edge, just as before -- I did notice that is was activated immediately after the update though...
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That's interesting...When I click on the "Advanced Calling" setting, I no longer have the option to disable it (see the screen shot). I wonder if I need to contact someone else at Verizon support, since the first person I spoke with said that it was "embedded" and can no longer be disabled.
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And here is what I see on Galaxy S6 edge with Android 5.1.1:
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It turns out the first tech. was incorrect. I spent some time with a different tech. today (who was awesome) and they set and reset my advanced calling and I now have the toggle switches back.