Has Nougat Update for Galaxy S7 Edge broken wifi?

JeffACastro
Member

After upgrading my phone to the Nougat upgrade sent out today, I have found I no longer can connect to my home wifi.  I downloaded this upgrade on my home wifi and our wifi is working well for everything else except my updated S7 Edge.  I am beginning to see mentions of this same issue among other people with S7 Edge phones who completed the upgrade, so the issue appears to not be isolated.  Has anyone else run into this problem and is there any way to get this resolved.

This upgrade is going to kill my data usage unless it is fixed quickly.

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Re: Has Nougat Update for Galaxy S7 Edge broken wifi?

GiddyUpJC
Member

I have the same issue. Apparently this has plagued Nougat for a long time and the only solution is to factory reset. I'm hoping this issue may be a little different and won't require factory reset

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Re: Has Nougat Update for Galaxy S7 Edge broken wifi?

Acrillix
Sr. Member

Do the steps I list below. For the My Verizon Health Check provide the results so I can try to fix it.

1. Perform a device health check using My Verizon Mobile App and reply back with the details for each:

Battery -
Screen Brightness :
Screen Timeout:
Location:
Wallpaper:
Apps Draining Battery:
Apps Delaying Sleep Mode:

Storage -
Storage:
Messages:
Applications:

Performance -
Apps from Unknown Sources:
VZ Support & Protection:
Applications with More Access:
CPU Speed:
Restart Check:
Network Time:
Rooted:
Suspicious Apps:

Connectivity -
Airplane Mode:
Data Roaming:
Mobile Data:
Network Mode:
Mobile Hotspot:
Wi-Fi:
SIM Card:

2. Reboot the router
2a. Try to reconnect.

3. Power the device off and on
3a. Try to reconnect.

4. Reset device network settings
4a. Restart device
4b. Try to reconnect.

5. Put your device into SafeMode.
5a. Try to reconnect.

6. Factory Reset Device

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Re: Has Nougat Update for Galaxy S7 Edge broken wifi?

chris1060
Sr. Member

I guess I'm one of the exceptions. My wifi is working fine on the Nougat update. But I did do as recommended, and went into my settings and reset my wifi, by clicking on the wifi connection, selecting Forget, then reconnecting to them. For some reason it seems to have actually helped increase the signal.

Re: Has Nougat Update for Galaxy S7 Edge broken wifi?

AUSMAT41
Member

I have the same issue after update. Wifi does not work after update.  It will show the networks and then immediately disable wifi services.

Re: Has Nougat Update for Galaxy S7 Edge broken wifi?

cal52216
Member

I'm having the same issues.  Can someone on Verizon please monitor these postings to help.

Also am I the only one that is a little dismayed at the font for the alerts and messages?  Who decided that DOS type was back in style.  Thanks for having me go out and get another launcher.

Re: Has Nougat Update for Galaxy S7 Edge broken wifi?

Domneu
Member

I travel and need my wifi on the plane to work on my phone.  This is terrible.  Same problem here.

Re: Has Nougat Update for Galaxy S7 Edge broken wifi?

skirow
Member

Same issue.......on the line with Verizon Customer Service.  They are just recognizing the trend with this issue.  On hold to speak with both Verizon and Samsung reps.  Update you soon.

Re: Has Nougat Update for Galaxy S7 Edge broken wifi?

skirow
Member

I was on the line with Samsung rep who asked for information in the "About Phone" section of my phone.  Upon discovering that it was an Android version 7.0 issue he gave me another number to call.......866-609-3271.  However, the message says they open at 9am eastern.  It's now 945a eastern, "Our office is currently closed, please call back......between 9am and 6pm eastern standard time".  No es bueno!

Re: Has Nougat Update for Galaxy S7 Edge broken wifi?

Domneu
Member

Let us know what you hear.

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