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Gs4 video skips when transferred to laptop

Novice

When I take a video with my Samsung galaxy s4 and I transfer that video to my laptop running Windows Vista, the video image skips when I play the video on my laptop. The sound plays normal. Just the video image skips. Any ideas what is causing this?

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Re: Gs4 video skips when transferred to laptop

Customer Support

That is pretty strange, wanttofish. Does the video play smoothly while watching directly from your phone? Have you tried a few different media players on your computer to see if the video may play differently?

JenniferH_VZW
Please follow us on Twitter @vzwsupport

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Re: Gs4 video skips when transferred to laptop

Novice

Videos play fine on phone. I've used both quick time & Windows media player and both skip when videos played on laptop. I'm no tech person but I'm at a loss.

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Re: Gs4 video skips when transferred to laptop

Customer Support

Thanks for the additional details wanttofish, I know it's important to resolve this. We're unable to support the laptop as there's many factors that can affect it. You can try making sure there's enough memory on the computer and the program is on the newest version. Also, make sure the quality is not too high as the comptuer may not be compatible with resolution.

AdaS_VZW
Follow us on Twitter at @VZWSupport 

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