Group text messages will not send
BigDog320
Newbie

We have two galaxy s4 phone and we can not send group text messages.  have tried disabling wifi and forcing a data connection but no luck.

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Re: Group text messages will not send
vzw_customer_support
Customer Service Rep

BigDog320,


That's concerning to hear! It's incredibly important to make sure you can send the messages you need to. What happens when you try to send a group message? Do picture messages work?


AndrewT_VZW

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Re: Group text messages will not send
BigDog320
Newbie

Andrew,

Here is what we know so far:

Samsung GalaxyS4 running Lollipop 5.0, two different phones.

Her phone [removed] will not send group or photo texts unless in Safe Mode. Single recipient  texts work fine.

My phone [removed] will send them fine…most of the time.

This points to a possible app conflict. Is there any way to isolate the offending app?

Also please reply to this e-mail:[removed]

Kelley


Personal Information removed as required by


Message was edited by Verizon Moderator

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