Google search and Google now widgets cause phone to lock

[Fredc7721]

Issue began with 4.4.2 update. When touching either widget to access freezes phone until I end all apps. Occasionally gives a Google has stopped message.

[vzw_customer_support]

Yikes that shouldn't be happening Fredc7721! Let's get this fixed! Let's rule out an app causing this issue. Please power on in Safe mode and retest. Here's how: http://bit.ly/Wvg2zd

JoeL_VZW
Follow us on Twitter @ VZWSupport

[Fredc7721]

Same problem in safe mode when touching the Google search widget. 

Sent from my mobile 

[vzw_customer_support]

Thank you for testing that out, Fredc7721. Have you tried accessing Settings>App Manager>All> Select Google Search and Google Now, and Clear the Cache and Data from both apps, then Force Close each one. Let us know if this makes a difference.

NicandroN_VZW

Follow us on twitter @VZWSupport

[Fredc7721]

Cleared and stopped. Phone reset itself which it has also been doing since the update. Same issues as before. 

Sent from my mobile 

[brownrx]

Bahahaha....When I try to even go into safe mode, the phone reacts with short vibrating bursts and the Samsung screen never shows up.

[vzw_customer_support]

Fredc7721,

Thank you for trying that. Typically resetting the problem apps will resolve the issue. Sorry that did not do the trick. Try wiping the Cache partition: http://vz.to/1z6muAY . Let us know if the problem returns.

BrianP_VZW
Follow Us on Twitter @VZWSupport

[Fredc7721]

No change. Same problem. 

Sent from my mobile 

[vzw_customer_support]

Sorry that did not resolve the issue, Fredc7721. Looks like we will need to do a hard reset. Make sure you back up anything you need to save as this will erase the device. Here are the instructions: http://vz.to/QqhTau . Let us know how it is working after the reset.

BrianP_VZW
Follow Us on Twitter @VZWSupport

[Fredc7721 · Accepted solution]

No, don't need a hard reset. Google search updated last night and now all is working again. 

Sent from my mobile