Galaxy S9 Trade In


Hello, I submitted a Galaxy S9 for trade-in for an estimated trade-in value of $439.99, and it initially said:

11/17/2020  Device received. Expected device matches received device.

But then when Verizon issued my credit on 11/30, it claimed that it received a Galaxy S5, and gave me a final trade-in value of $0. 

So they claimed they received the S9 initially, but then it was changed to an S5?



Re: Galaxy S9 Trade In

Customer Support

I am very sorry to hear you had issues with your trade in submission. I would love to look further into this and fix it for you. Please send us a Private Note and we would be happy to look more into this to get you, your full trade in value.