Galaxy S8 having trouble sending / receiving texts after android Pie update.

[BeerPimp]

Hello,

Yes I have had issues making calls out before both wifi and regular.   This afternoon everything seems a lot better.   I can make/receive calls and send/receive texts.  My location is Lincoln, NE 68521 and the closest cross street is NW 12th and Kingbird Rd.  I am assuming the tower I connect to is on W Bond street.  

[vzw_customer_support]

BeerPimp, thanks for checking back in with us over these texting issues. We want to focus on the right steps here and rather have you avoid a Factory Reset if we can help it. Since the network isn't the root cause here, let's perform a Software Repair on your Samsung Galaxy S8. Our Software Repair Assistant will strip away the Android Pie version your phone has and load up a new copy clearing anything that might be corrupt in the Operating System.

Please use the link attached to run our Software Repair Assistance via a computer. You can choose the option to keep your content so you're not fully erasing your phone. Keep us posted on any changes. http://spr.ly/6604EvI7w

AlanS_VZW

[BeerPimp]

Sorry it took so long to reply.   I kept putting it off because I wanted to back up my phone first.   I got it installed on my Windows 7 PC and once I get the phone connected and the Upgrade Assistant running I get the following error. "Your device's current firmware version is not supported to update firmware."

[BeerPimp]

I was having trouble with my windows 8 laptop but I was able to get the Verizon Wireless Software Upgrade Assistant installed and got the same error on it also.

[BeerPimp]

Since I am getting this error with the Verizon Wireless Software Upgrade Assistant does that mean I have to do a factory reset?

[BeerPimp]

I am still having this issue.   Does anyone have any other ideas past doing a phone reset that would fix this?   Also when my friend sends texts from Sprint I never get them.  I can get MMS but never get any SMS from him.  I double checked to make sure I didn't actually put him on a blacklist.

[BeerPimp]

I am close to NW 12th and Kingbird in Lincoln, NE.  I think the tower is on West Bond.  I can make phone call when I am not on wifi so it does not use wifi calling.   Most of the time I cannot receive cars at work. They have looked at the tower before.   I have two coworkers on Verizon one with a Galaxy S9 and one with a Galaxy S7 who both don't have any issues.   My other 2 coworkers have S8's and Verizon and are having the same issue I am.   It is worse inside my work but some days I cannot send a Text out even when I am outside facing the tower.

[vzw_customer_support]

We want to make sure you have the ability to send/ receive text messages. I apologize you've been having some issues with this. I see you mentioned you're unable to send your friend a regular text message. Have you checked to see if it's something on his end causing the issue? What text messaging application are you using ( Verizon Messages +, default or third party application)? ChetonJ_VZW

[BeerPimp]

I have trouble sending text messages when I am at work.  Most of the times I recieve messages no problem. It seems to be an issue with the tower that I am on while at work.  Sometimes I can't send messages when I am in the building but if I go outside it will send.   Then there are sometimes where I have to wait to send messages when I get away from work I am assuming once I get on another tower.  When this happens often times I don't get messages at that time also.   Also most of the time at work I don't receive calls and in order to make calls have to turn off wifi because I cannot makes calls using wifi.   This all started after the Android 9 update.   I had never had reception issues in my work building.

[vzw_customer_support]

It’s important that we get to the cause of the text issue, BeerPimp. You are in the best place for tips and tricks. Awhile back, we discussed doing a factory data reset. Were any of you with the S8 models able to complete that step? What were the results?

GeorgeS_VZW